Ordering live fish online is a leap of faith, so here is exactly how we handle it — when we ship, what is guaranteed, and what to do if something arrives wrong.
Shipping live fish
- Weekly livestock shipping schedule — which days we pack and ship, and the cutoff for each week.
- Shipments to Hawaii and Canada — the additional requirements for these destinations.
- Where to buy live freshwater fish online — what to look for in any shipper, including us.
If something goes wrong
- Live Arrival Guarantee — what is covered and the conditions that apply.
- Dead on Arrival (DOA) claim form — file here, and read the guarantee first so your claim is not delayed.
- Acclimation guides — most first-week losses are acclimation, not the shipment. Worth reading before the box arrives.
Pricing and stock
- Fixed prices — we price the same for everyone, every day.
- Pricing policy and terms of sale
- Inventory disclaimer — livestock moves fast; what is listed is not always what is on the floor.
Rehoming a fish
Questions about an order
Our store staff cannot look up online orders. Contact the sales team at 1-866-MY-FISHY (1-866-693-4749) ext. 1 or (858) 302-2060, Monday–Wednesday 9am–5pm and Thursday–Friday 10am–5pm Pacific, or email help@petzonesd.com.