Privacy Policy
Effective Date: September 28, 2026
Pet Zone Tropical Fish ("Pet Zone," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you shop with us online or in-store, place an order, create an account, or sign up for emails or texts, we may collect your name, shipping and billing address, email address, phone number, and order history. Payment is processed securely by PayPal or our merchant payment processor — we do not store your full card number on our servers.
How We Use Your Information
We use the information we collect to process and ship your orders, communicate with you about your purchases, respond to your questions, and, if you've opted in, send you promotional emails or texts about new arrivals, sales, and store updates. We never sell, rent, or lease your personal information to third parties.
Sharing Your Information
We only share what's needed to fulfill your order: your delivery address and phone number are given to our shipping carriers (such as FedEx and USPS), and your payment details go to our payment processor. We do not share your information with any other party for their own marketing purposes.
Cookies and Website Analytics
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and help us understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.
Email and Text Communications
If you sign up for our email list or SMS/text updates, you can unsubscribe at any time using the link in any email or by replying STOP to any text message. See our Messaging Consent & Privacy page for details on SMS communications.
Your Choices and Rights
You can review or update the personal information on your account at any time by logging in. California residents have the right to request access to, or deletion of, the personal information we hold about you. Because we do not sell personal information, there is no sale to opt out of. To make a request, contact us using the information below.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data Security
We take reasonable measures to protect your personal information, including using secure, PCI-compliant payment processors and limiting access to customer data to employees who need it to do their jobs. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, contact us at 619-283-1812 or info@petzonesd.com.